Health Choice Medical Centre fosters an open disclosure policy. We collect systematic patient experience feedback at least every three (3) years for patients and other visitors to tell us, “How we are doing”.  This provides us with feedback on how we could improve as part of commitment to providing quality primary health care to the community.

We understand that feedback will not always be positive, patients, staff and visitors to the practice have opportunities to register their complaints either verbally, in writing (letter) or for patients or others that wish to complain anonymously we have a suggestion box located in the waiting room area.

Any complaints are taken seriously, and our practice has a policy in place to ensure complaints are addressed in a timely manner.

Letters of complaint are to be addressed to the practice manager and can be sent via email, post or in person to our reception staff.

Email: pm@hcmc.health

Post:      PO Box 1340

Mudgeeraba 4213

Complaints that relate to privacy issues or concerns that cannot be resolved internally are to be directed to:

Queensland

Office of the Health Ombudsman

Telephone: 133 646

Web: www.oho.qld.gov.au

Office of the Australian Information Commissioner

Telephone: 1300 363 992

Postal Address: GPO Box 5218, Sydney NSW 2001

Web: www.oaic.gov.au

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) –www.ahpra.gov.au – about the conduct, health or performance of a practitioner or of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.